Privacy Policy

Who we are

This website is operated by Eleni Partsalidis, Sales Representative, and George Partsalidis, Sales Representative, of Right at Home Realty, Brokerage. All real estate trading services described on this site are provided through the brokerage.

For questions about this policy you may also reach the Sales Representatives directly at (647) 424-5461 or partsalidiseleni@gmail.com.

Personal information we collect

• Contact form submissions: your name, email address, telephone number and the content of your message.
• Property enquiries: the properties, neighbourhoods, price ranges, timelines and preferences you tell us about.
• Newsletter and resource downloads: your name and email address, and the resources you request.
• Technical and analytics data: IP address, browser and device type, pages visited, referring pages, and cookie identifiers.

Why we collect it

We collect personal information to respond to your enquiries, to provide real estate services (including showings, listing preparation, valuations, negotiations and closing support), to send information you have asked for, to improve this website, and to meet record-keeping and disclosure obligations imposed on the brokerage and its Sales Representatives.

Consent and legal basis

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law. We collect, use and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise.

Commercial electronic messages are sent in compliance with Canada's Anti-Spam Legislation (CASL). We send marketing email only where you have given express or implied consent. You may withdraw your consent at any time. Every marketing email includes a working unsubscribe link and our mailing address, and unsubscribe requests are honoured promptly. Withdrawing marketing consent does not affect service-related messages relating to an active transaction.

Who we may share information with

We may share personal information with Right at Home Realty, Brokerage, and with service providers that operate on our behalf — including website hosting, form and email delivery, customer relationship management, and analytics vendors. Where a transaction requires it, information may be shared with lawyers, lenders, inspectors, other brokerages and real estate boards.

We do not sell personal information. Service providers are permitted to use information only to perform services for us, and may process or store data outside Canada, where it may be subject to the laws of that jurisdiction.

Retention

Personal information is retained only as long as necessary for the purpose it was collected, or as required by the Trust in Real Estate Services Act, 2002 (TRESA), its regulations, and other applicable law. Transaction records are typically retained by the brokerage for the statutory retention period, after which information is securely destroyed or anonymized.

Security

We use reasonable physical, organizational and technical safeguards appropriate to the sensitivity of the information — including encrypted (HTTPS) transmission, access controls limiting information to those who need it, reputable hosting and storage providers, and secure disposal practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your right to access and correct

You may request access to the personal information we hold about you, ask that it be corrected if it is inaccurate or incomplete, or ask that it be deleted where we are not required to retain it. Send your request to partsalidiseleni@gmail.com. We may ask you to verify your identity, and we will respond within the timelines required by PIPEDA (generally 30 days).

Cookies and analytics

This site uses cookies and similar technologies to keep the site working, remember preferences, and understand aggregate traffic patterns. You can block or delete cookies in your browser settings, and you can opt out of analytics tracking using your browser's "Do Not Track" setting or an analytics opt-out browser add-on. Disabling cookies may affect some site functionality.

Third-party links

This site may link to third-party websites, including MLS® and IDX search tools, mortgage calculators and municipal resources. We are not responsible for the privacy practices or content of those sites; please review their own privacy policies.

Changes to this policy

We may update this policy from time to time. Revisions are posted on this page with a new "Last updated" date, and material changes will be identified. Continued use of the site after a change constitutes acceptance of the updated policy.

Contact and complaints

Direct privacy questions, concerns or complaints to Eleni Partsalidis, Sales Representative, at partsalidiseleni@gmail.com or (647) 424-5461, or to Right at Home Realty, Brokerage at adminsmiss@rightathomerealty.com.

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or priv.gc.ca.